Refund Policy

1. 7-Day Money Back Guarantee (If Subscription Was Used)

If you have activated and used your subscription, you are eligible for a 7-day money back guarantee from the date of purchase.

Conditions:

• Your subscription must have been used at least once.

• The refund request must be submitted within 7 days of the purchase date.

• You must provide the email used for the purchase and the reason for your refund request.

2. 30-Day Money Back Guarantee (If Subscription Was NOT Used)

If your subscription was never activated and never used, you are eligible for a 30-day full refund.

Conditions:

• Streaming login must not have been activated.

• No usage activity must be recorded on the account.

• The request must be submitted within 30 days from the date of purchase.

3. How to Request a Refund

To request a refund:

📱 Contact us via WhatsApp (available on the website)
AND
📧 Provide the following details:

1. The email address used during your purchase

2. Your order number (if available)

3. The reason for your refund request

Our team will review your request and respond as quickly as possible.

4. When Refunds Are Not Possible

We may not issue a refund if:

• The request is submitted after the guarantee period (7 or 30 days)

• The account shows full usage beyond the trial/refund period

• The customer refuses troubleshooting assistance

• There is misuse or violation of our Terms of Service

5. Processing Time

If your refund is approved:

• Refunds are typically processed within 3–7 business days.

• The refund will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider.

6. Contact Information

For any billing or refund questions:

📧 Email: support@deiptv.io
📱 WhatsApp: +1 787-468-5439

We are here to assist you at every step.